At VyKart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day return and refund policy for most items. Please review the following conditions:
1. Eligibility for Returns
- You can return products within 7 days from the date of delivery.
- To be eligible for a return, the product must be unused, in the same condition that you received it, and in the original packaging.
- Certain items, including but not limited to perishable goods, personalized products, and items on sale, may not be eligible for return. Please check the product details before purchasing.
2. Return Process
- You can easily initiate a return or refund directly from your VyKart dashboard. Simply log in, go to your orders, and follow the return process for the applicable product.
- If you’re unable to complete the return via the dashboard, you can contact us through WhatsApp at 9471376362 or email us at contact@vykart.com. Please provide your order number, a description of the issue, and any supporting photos (if applicable).
- Our customer support team will assist you through the return process and provide instructions for shipping the product back.
3. Refunds
- Once we receive the returned item, we will inspect it and notify you about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part.
4. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately. We will either replace the item or issue a full refund based on the situation.
5. Non-returnable Items
- Some items cannot be returned, including but not limited to:
- Gift cards
- Downloadable software products
- Certain health and personal care items
6. Exchange Policy
- We currently do not offer direct exchanges. If you’d like a different product, please return the original item and place a new order.
For any further questions regarding our return and refund policy, please feel free to contact us at contact@vykart.com or WhatsApp us at 9471376362.